FAQ and Contact
Frequently Asked Questions
Here you will find answers to questions about our products, your order, as well as shipping and returns at TunedVibe.
Sizes and Fit
How do the sizes run?
Our garments generally have a slightly wider and looser cut. You can find the exact measurements in the size chart on the respective product page.
Are the garments unisex?
Most of our products are unisex. Exceptions are tops that are explicitly marked as women's models.
Which size should I choose if I am between two sizes?
For a more fitted look, choose the smaller size. If you prefer a looser fit or want to wear other clothes underneath, we recommend the larger size. Also, compare your measurements with the product's size chart.
Materials, Manufacturing, and Care
Where are the products manufactured?
Our garments are manufactured in Turkey. The printing and final finishing are done in Bavaria using modern textile printing methods.
What materials are the products made of?
The material composition varies by product and is specified on the respective product page. For blended fabrics, we ensure the highest possible cotton content.
How do I properly care for and wash my clothes?
Wash your clothes inside out and with similar colors. Do not iron directly over the print and always follow the care instructions for each product.
Can the colors deviate from the product images?
Depending on screen, device, and color settings, there may be slight deviations between the display and the actual product.
How are orders packaged?
We package our goods plastic-free.
Ordering and Payment
Which payment methods can I use?
In addition to PayPal, the payment methods displayed at checkout are available to you. The available options may vary depending on the delivery country.
Will I receive an order confirmation?
Yes. After completing your order, you will receive a confirmation at the email address you provided.
Can I change or cancel my order afterwards?
Changes to a completed order are not possible. If you wish to revoke your order, please use the revocation or cancellation function provided in the shop. You can find more information in our cancellation policy.
Can I combine multiple discount codes?
No, only one discount code can be used per order.
Where can I find my invoice?
You will receive your order summary by email. If you use a customer account, you can also view your orders and order details there. If you need a separate invoice, please contact us via the contact form.
Shipping and Delivery
How much are the shipping costs?
Within Germany, shipping costs €3.99 for orders under €70, and €7.99 within the EU. For all other delivery destinations, we charge €19.99. For orders over €70, we offer free shipping within Europe. The shipping costs applicable to your order will be displayed at checkout.
How long does delivery take?
Deliveries within Germany, Switzerland, and supported EU countries usually take three to five business days. For other international deliveries, the delivery time is usually five to seven business days. Customs processing may further delay delivery.
Which countries do you ship to?
We currently ship to the following countries:
Europe: Germany, Austria, Switzerland, Belgium, Bulgaria, United Kingdom, Norway, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Other delivery countries: Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea and the United States.
You can check if delivery to your address is possible by selecting the country at checkout.
How can I track my order?
After dispatch, you can track your order via DHL tracking. You will receive the necessary shipping information with your shipping confirmation.
What can I do if my delivery is delayed?
First, check the current status in DHL tracking. If there is no new information there, please contact us via the contact form.
What do I do if my package arrives damaged or is lost?
Please contact us via the contact form. Our support team will review the case and inform you of the next steps.
Returns and Refunds
How do I initiate a return?
You can revoke your order within 14 calendar days of receipt without stating reasons. To do so, use one of the contact methods specified in our cancellation policy or the contact form directly below these FAQs. After your revocation, you have another 14 days to return the goods.
You will receive an electronic confirmation of receipt. Our support team usually processes returns within two to three business days and provides you with the return address.
Who bears the costs of the return?
You bear the direct costs of the return yourself. You can find more information about the process in our cancellation policy.
In what condition must the goods be?
Please try on your clothes only briefly and carefully. Return them unwashed, complete, with any original tags attached, and securely packaged. A reduction in value may be considered if the use goes beyond the necessary inspection.
Can I directly exchange an item for another size?
We do not offer direct size exchanges. Please return the item and then place a new order in the desired size.
When and how will I receive my refund?
We will refund the amount within 14 days of receiving your revocation at the latest, using the original payment method. We may withhold the refund until we have received the goods or you have provided proof of return.
Which items are excluded from returns?
Items made according to your individual specifications or clearly personalized may be excluded from the right of withdrawal. Careful fitting of regular clothing is possible. Your statutory rights in case of faulty goods remain unaffected.
Faulty or Incorrectly Delivered Items
What can I do if there is a production defect?
Contact our support team via the contact form and send us your order number and clear photos of the defect. We will review the case and offer you a replacement or a refund depending on the situation. We will cover the necessary return shipping costs.
What do I do if I have received a wrong item?
Please first contact our support team via the contact form. We will send you the information for free return and arrange further processing with you.
Availability
What does it mean if an item is sold out?
The item is currently out of stock. New stock is already on its way.
Will sold-out products be available again?
Yes, sold-out products will be restocked.
Do you offer pre-orders or limited collections?
Currently, we do not offer pre-orders or limited collections.
Customer Service
How can I reach customer service?
You can reach us via the contact form at the bottom of the page.
How quickly will I receive a response?
Our support team usually responds to inquiries within two to three business days.